TECHNOLOGY SUPPORT ANALYST
Job No:
BRC235
Location:
Bathurst, NSW
Salary: $56,964 to $59,848 per annum + super
Position Status: Permanent full time
Hours of work: 35 hour week with a RDO every third week
Closing: Friday, 16 March 2018 at 4pm
About the Organisation
Congratulations, on taking the first step toward joining one of the Bathurst Region's largest employers! Bathurst Regional Council employs over 400 staff and provides a large range of services to our community.
Working for Council is a stimulating and rewarding career option, providing the opportunity to be part of a team contributing to shaping the success and future of our Region.
About Bathurst
Bathurst really is the best of both worlds - a beautiful country lifestyle just two and a half hours from Sydney. Bathurst is Australia’s oldest inland settlement located just over 200 kilometres west of Sydney on the Macquarie River. The region is conveniently located with effective transport links to Sydney, Melbourne, Brisbane and Canberra and there is no shortage of things to see and do if you want to explore or take a lazy Sunday drive.
To find out more, please click on this link Bathurst Region.
About the Role
Council is seeking a personable, technically proficient and suitably qualified Level 1 Technology Support Analyst to join the Information Services team. You will be working on Council's helpdesk and assisting users via our call logging system, over the phone and in person.
This is an exciting opportunity to join a team of committed individuals who are seeking to implement the latest technology and practices to support a growing city in this very exciting era of technological change and disruption.
Working within this team you will be supporting staff at Bathurst Regional Council in their technological needs. You will have had experience in a similar role, supporting Microsoft Windows on the desktop in an Active directory environment.
You will have had experience using an MDM to deploy and manage mobile technology and you will be able to assist users with applications such as Microsoft Office and Lotus Notes and help them with their printing needs.
Key requirements:
- Use Council’s call logging system to schedule requests for help
- Be sensitive to the needs of Bathurst Regional Council staff and handle issues promptly and courteously.
- Diagnose and rectify issues pertaining to the windows operating system in a networked environment.
- Diagnose and rectify hardware related issues.
- Help users with mobile device technology including configuring devices using Council’s MDM
- Diagnose and rectify simple networking issues
- Assist users with their printing issues.
- Keep meticulous records relating to devices and software
To view the Position Summary click here
Contact Officer: Michael O'Neill 02 6333 6250
Bathurst Regional Council is an Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.
How to Apply
To submit your application for this position, please complete the questionnaire below. You will then be prompted to attach your resume and copies of any relevant qualifications (please note attaching a resume is mandatory). You must have the right to live and work in Australia to apply for this job.
